External audits to certify and monitor the customer complaints management system under ISO 10002

Summary

Aguas Municipalizadas de Alicante is procuring external audits to certify and monitor its customer complaints management system under ISO 10002:2018. The work covers complaints about its integrated water services, including billing and customer service, with an estimated 8.5 audit days over a three-year certification cycle. Complaints concerning suppliers or subcontractors that are not handled directly by the customer service department are outside the scope; the contract is not divided into lots.