Expert technical assistance for user support and management of applications, systems and networks

Summary

FIAP is procuring a single integrated expert technical assistance service for user support through its User Support Centre, together with the management, support and maintenance of its applications, systems and networks. The scope includes level 1 and 2 support, systems and network operations, backups and security-related work, as well as up to 400 hours of on-demand specialist services; user-support capacity is planned at up to three full-time equivalents. The initial term is 12 months, with four possible extensions of up to 12 months each, for a maximum duration of 60 months. The 12-month budget is €250,592 excluding VAT.