Conducting satisfaction surveys among jobseekers and employers

A bidder will be excluded if the bidder or its representative, or a member of its management or supervisory body, has been convicted of participation in a criminal organisation, corruption or breach of integrity obligations, fraud, a terrorism-related offence, money laundering or terrorist financing, enabling illegal employment, violating remuneration requirements, illegal use of child labour or human trafficking; if the bidder has a national tax debt or tax or social security contribution arrears; or if awarding the contract would breach an international or Estonian sanction. The contracting authority may also exclude a bidder for breaches of environmental, social or labour law obligations; bankruptcy or liquidation; serious professional misconduct; local tax debt; anti-competitive agreements; an unavoidable conflict of interest; an advantage arising from involvement in preparing the procurement; serious or repeated breach of a previous public contract; false information; attempts to influence the contracting authority or obtain confidential information; a tax offence; or lack of the right to submit a tender. The bidder must confirm that no exclusion grounds apply. If it relies on another entity’s resources, that entity must also provide a declaration confirming the absence of exclusion grounds. The bidder must also confirm that awarding the contract and performing the service would not breach sanctions and that the service will not involve persons, goods or services subject to sanctions.

Between 1 January 2021 and the date the contract notice was published in the Public Procurement Register, the bidder must have completed at least three contracts involving a customer service, service or product satisfaction survey. The web environment used to display and analyse the survey results must be the same one offered for this procurement. Each survey must have analysed the results of at least 5,000 respondents. The bidder must provide a list of contracts demonstrating compliance and indicate whether it relies on another entity’s resources. If it does, a declaration confirming the absence of exclusion grounds must also be provided for that entity. The tender must comply with the procurement documents. If an equivalent solution is offered, the bidder must explain and provide evidence of its equivalence. Requirements for the web environment are set out in point 3 of Annex 1 to the procurement documents, and requirements for the survey specialist in point 4. The bidder must provide web environment details using the Annex 2 form and specialist details using the Annex 3 form. The precise details of these requirements must be checked in the procurement documents. In a joint tender, a power of attorney for the joint bidders must be provided. The selected documents do not specify the award criteria; these must be checked in the procurement documents.