Security and Aggression Prevention, Conflict Management and De-escalation Training for Metro Bilbao

Summary

Metro Bilbao is procuring in-person training on security, aggression prevention, conflict management and de-escalation for its operational and customer-facing staff. The contract covers up to 45 groups of up to 15 participants, with each session lasting seven hours, and includes a complementary online course of up to two hours in Basque and Spanish, learning materials and post-training reports. The estimated maximum contract value is €112,500 excluding VAT, and the contract runs until 28 February 2028.