Liability and passenger insurance services for SFM

Summary

Two separate insurance services are being procured for the railway operations of Serveis Ferroviaris de Mallorca (SFM): Lot 1 is civil and property liability insurance for SFM, and Lot 2 is compulsory passenger accident insurance. Bidders may tender for either or both lots, and both lots may be awarded to the same bidder. No framework agreement is planned. The initial contract term is one year, from 1 January 2027 to 1 January 2028, with three possible one-year extensions. The annual budget is EUR 350,000: EUR 320,000 for Lot 1 and EUR 30,000 for Lot 2. Insurance transactions are exempt from VAT. The estimated total contract value, including extensions, is EUR 1,400,000. Lot 1 covers, among other matters, liability arising from SFM’s railway passenger transport, infrastructure, maintenance, stations and terminals. The overall indemnity limit is EUR 20,000,000 per claim and insurance year; for example, the limit for third-party property in the insurer’s custody is EUR 300,000, and the limit for liability relating to personal-data protection is EUR 600,000. The general deductible may not exceed EUR 20,000 per claim. Bidders must state the annual premium and select from the specified deductible and employer-liability per-victim sublimit options. Price is worth up to 70 points, reducing the deductible up to 20 points, and increasing the employer-liability per-victim sublimit up to 10 points. Lot 2 covers insured incidents involving passengers on SFM train and metro services, including death, permanent total or partial disability, and medical care under the statutory terms. The aggregate limit for one incident must be at least EUR 15,000,000. The technical specifications report 11,641,190 passengers in 2025 and an estimated average SFM workforce of 172 in 2026. Price is the only award criterion for this lot, worth up to 100 points. Annual premiums must not exceed EUR 320,000 for Lot 1 and EUR 30,000 for Lot 2. The lots are assessed separately using automatic formulas. Bidders must be duly authorised to operate as insurers in Spain and demonstrate the required turnover and experience with comparable insurance services. Bids must be submitted entirely electronically; the winner must provide a final guarantee of 5% for each awarded lot. The successful insurer must provide traceable claims-management support, begin handling urgent cases within one hour, and give ordinary enquiries a reasoned initial response within 24 hours.