Tender detail

Development and maintenance of social protection services information systems

Summary

The Health and Welfare Information Systems Centre is procuring development and maintenance services for the Social Insurance Board’s social protection information systems. The work includes development and deployment for services managed through SKAIS, architecture modernisation, data-quality and usability improvements, changes arising from legislation, project management, analysis, testing and ongoing maintenance. The procurement is divided into five lots: Benefits, Technical works for the new architecture, Finance, User channels and common components, and General. The estimated total value is €24 million, with a maximum total value of €28 million.

Reference number
314021-0000
Buyer
Tervise ja Heaolu Infosüsteemide Keskus
Country
Estonia (EST)
Procedure
Open procedure
CPV
72200000 Software programming and consultancy services
Deadline
2026-11-09
Status
Open
Contract subject
Services
Estimated value
24 000 000,00 EUR
Source
RHR

Participation requirements

Tender requirements are available in the official tender documents.

Compliance requirements

The bidder may be excluded for final convictions within the past five years, or a continuing exclusion period, involving the bidder or relevant management, supervisory or representative persons for participation in a criminal organisation, corruption, fraud, terrorism-related offences, money laundering or terrorist financing, or child labour and human trafficking. The grounds also cover unpaid taxes or social security contributions; breaches of environmental, social or labour obligations; bankruptcy, insolvency, liquidation, creditor arrangements, administration of assets by a liquidator or court, suspended business activity or a comparable situation; serious professional misconduct; anti-competitive agreements; an unmanageable conflict of interest; involvement in preparing the procurement that creates an unavoidable competitive advantage; serious or repeated breach of a previous public contract resulting in early termination, damages, a price reduction or a penalty; and false or misleading information, withholding information, failure to provide requested supporting documents, or improperly obtaining confidential information or influencing the procurement decision. Additional national grounds include enabling a foreign national to work without a legal basis or in breach of applicable employment conditions, including paying below the legally required wage; being subject to an international or Estonian government sanction; and relevant tax-crime convictions. Participation is not permitted for businesses established or resident in Russia or Belarus. The bidder must also confirm that it will not involve, for more than 10% of the contract value, subcontractors or suppliers who are Russian nationals or residents or entities established in Russia, are more than 50% directly or indirectly owned by such persons or entities, or act on their behalf or instructions. The contracting authority rejects bids that would result in a contract prohibited by sanctions law. Where an exclusion ground applies, evidence of measures taken to restore reliability may be submitted where legally permitted or provided for in the tender documents.

Qualification criteria and exclusion grounds

The bidder’s average annual net turnover over the last three completed financial years must be at least €4,000,000 for Lot 1, €3,000,000 for Lot 2, €2,000,000 for Lot 3, €2,000,000 for Lot 4 and €3,000,000 for Lot 5. If bidding for several lots, the applicable minimums are added; bidding for all five lots therefore requires average annual net turnover of at least €14,000,000. The requirement is assessed for the lots bid for. The stated reference period is 1 January 2023 to 31 December 2025 where the bidder’s financial year coincides with the calendar year; otherwise, the bidder must use its own financial-year dates, and the final year counted must have ended by the start of the procurement. The contracting authority checks this requirement for the successful bidder and may request supporting extracts if the information is not publicly and freely available to it. The bidder must submit the prescribed team-member information form and ensure that the proposed team meets the requirements in the relevant team document. For Lots 1–4, the bidder must also submit the lot-specific test work in accordance with the relevant tender document. The bidder must provide a ranked preference for becoming the domain owner using the prescribed form. The detailed team requirements, test-work specifications and assessment arrangements must be checked in the tender documents. The bid must accept the tender-document conditions and must not be conditional. The bidder must explain and provide evidence for any claimed equivalence where applicable. Joint bidders must appoint an authorised representative and provide the relevant authorisation. The bidder must identify any business secrets and explain the designation; prices and other specified evaluation-related figures may not be treated as business secrets. The bidder must provide the requested details of authorised persons not identifiable from the relevant company-register extract, and contract-signing and contract-contact details. The bidder must also make the required declarations concerning sanctions, subcontractors and suppliers, and its place of establishment.