NIPA helpdesk service

Summary

The tender concerns the provision of a Dutch-language NIPA helpdesk for questions about the application and the calculation of secondary income of decentralised political office holders. The service is planned for a fixed four-year period from 1 December 2026, with a maximum duration of 12 years and a maximum value of EUR 960,000, corresponding to approximately EUR 70,000–80,000 per year. The contract is awarded on the basis of the lowest price, and the tender must be submitted electronically by 15 October 2026 at 12:00. The provider must operate the helpdesk by telephone and email on working days from 8:00 to 17:00, meet response-time requirements, support users from abroad and the Caribbean Netherlands, prepare user documentation, assist with annual preparation and reporting, test the application, and maintain adequate staffing. Staff must have current knowledge of the relevant legislation and application, sign confidentiality declarations, and work under a valid ISO 27001 certification. The provider must also appoint an empowered client contact and comply with accessibility requirements where applicable. The provider must allocate at least 5% of the annual contract value to a social-return initiative, submit a social-return plan within four weeks after final award, and begin implementation within two months after approval. Prices must be submitted in euros, both excluding and including VAT where applicable, and the provider must comply with electronic invoicing and the other tender-document requirements. The available documents do not specify a minimum turnover or a minimum number of previous references.