Comprehensive ICT services for the Sateenkaari School Consortium

Summary

The tender concerns the complete provision and management of ICT services for the Sateenkaari School Consortium: a controlled transition from the current environment to a new provider, implementation and migration, ongoing technical ICT services, and comprehensive ICT management and leadership services. The scope includes, among other things, services for 53 users and Microsoft 365, 42 workstations, five servers and the TWeb solution, 52 mobile devices, 48 telephone connections, two sites, networks, secure printing and website hosting. The bidder must offer the entire package as the single contractually responsible provider and name any subcontractors and their tasks. The contract runs for 36 months, with a possible 24-month extension. The document gives an estimated value of 122,400 but does not separately state the currency. The bid must address every mandatory requirement and explain how it will be met; a negative answer leads to rejection. Requirements include a named ICT manager and deputy, one reference for continuous ICT services and outsourced ICT management of comparable scope, and a binding on-site support arrival time for both locations. The maximum arrival time for P1 or P2 incidents is 480 minutes during normal service hours. Offers are evaluated on the basis of price and quality: price accounts for 25 points and quality for 75. The tender document states a 30-calendar-day submission period but does not give a specific date.