Supply and implementation of a cloud ITSM platform for Castellón Provincial Council

Summary

Castellón Provincial Council is procuring a cloud-based SaaS IT service management platform under Lot 5, including a self-service portal, knowledge base and advanced implementation and support services. The platform is intended to manage IT incidents, service requests and related service operations, initially supporting at least 25 concurrent technical users and a functional scale of up to 80 named technical users. The contract covers five years of software licensing and includes implementation, data migration, configuration and ongoing support.