Territorial IT support services for the user support service

Summary

Mutua Universal is procuring territorial IT support services for its user support department under two lots for 12 months from 1 December 2026. Lot 1 provides one full-time technical support resource for 17 Central Zone sites serving approximately 293 users, with an estimated 228 working days per year. Lot 2 provides on-demand on-site IT support across Mutua Universal’s national network of centres, including user-device, LAN and network-point, corporate mobile-phone and equipment-relocation support; the estimated volume is 130 hours per year.