Procurement of Technical Support Services for Cisco Equipment

Summary

Instituto de Informática, I.P. is procuring technical assistance and specialist support for Cisco equipment used across the Ministry of Labour, Solidarity and Social Security’s data and voice network. The 36-month contract covers preventive and corrective maintenance, round-the-clock incident support, repairs or replacement of faulty components, and a 30-hour allowance for scheduled interventions. The equipment is located at sites across Portugal; the procurement is not divided into lots, and the base price is EUR 64,350 excluding VAT.