Maintenance services for Alcatel telephone exchanges

Summary

Unidade Local de Saúde Santa Maria is procuring one year of maintenance services for its Alcatel telephone systems at Santa Maria Hospital and Pulido Valente Hospital in Lisbon. The service covers preventive, corrective and evolutionary maintenance, 24/7 telephone support and incident response, replacement components, and on-site technician availability for corrective maintenance 2.5 days per week on working days from 8:30 to 12:30. The systems must maintain operational availability above 95%, with a response time of no more than four hours for the specified components. The procurement is not divided into lots and has a maximum budget of EUR 80,000 excluding VAT.