Installation and operation of ATMs at Gran Canaria University Hospital

Summary

This tender grants authorisation to install, operate and maintain two ATMs at the Gran Canaria Doctor Negrín University Hospital. It is divided into two lots, each covering one ATM in sector A.0 or A.1 on level 0. The service must be available 24 hours a day, every day, and the ATMs must support cash withdrawals, balance and transaction enquiries, transfers, bill payments and mobile top-ups, among other functions. The operator is responsible for installation, technical infrastructure, cash replenishment, maintenance, repairs, cleaning, insurance and all related costs. The ATMs must accept commonly used bank cards and support chip, contactless and NFC transactions. The initial authorisation is for two years and may be extended by mutual agreement for up to a further two years. The operator must pay the hospital an annual fee of at least €974.37 for each lot. Award scoring is based on the annual fee (up to 75 points), installation time (10), preventive-maintenance interval (5), response time for faults (5), and commitment to install an ATM accessible to people with disabilities (5). Bids must be submitted electronically. The tender documents state a 15-calendar-day submission period, while the contract notice states 20 calendar days from publication on the platform; check the current deadline in the official notice. Bidders must be properly registered financial-service providers and demonstrate the required capability. The insurance amount also differs between the tender documents and should be verified before bidding.