Support and maintenance of the DataMiner System platform

Summary

The contract covers support, maintenance and engineering services for the DataMiner System platform used to manage Aragon’s telecommunications network during 2027. The first item covers licence updates and technical support, including software and connector updates and installation, as well as monthly updates coordinated with the contracting authority. The contractor must provide remote support, resolve incidents within the specified limits (8 hours for Level 1, 24 hours for Level 2 and 72 hours for Level 3) and carry out quarterly preventive system checks. The second item is a pool of up to 250 engineering hours, with no minimum number of hours, for platform analysis, configuration, customisation and integration work. The contract runs from 1 January to 31 December 2027. The maximum budget is €54,500 excluding VAT: €39,500 for licence support and updates and €15,000 for engineering services. Price is the sole award criterion. Bidders must demonstrate annual turnover of at least €25,000 and be an authorised Skyline Communications provider in Spain; a technical contact and staff with the specified DataMiner certifications are also required. The tender must be submitted through the contracting authority’s portal using a valid electronic certificate.