Maintenance, support and development of the appointment booking platform (QUENDA)

Summary

The tender covers maintenance of the licences, remote software support and maintenance, and further development of the QUENDA (or equivalent) appointment and queue management platform and the ANBLICK (or equivalent) digital signage system used in Correos post offices. The service covers 537 existing offices; up to 10 additional licences with maintenance and up to 2,000 hours of further development may also be ordered at Correos’ request. The contract lasts 24 months and may be extended once for up to 12 months. The estimated contract value is EUR 660,515.23, and the tender budget including VAT is EUR 470,131.43. The contract is not divided into lots, and price is the sole award criterion. Bidders must demonstrate the required turnover, relevant service experience and environmental management capability, and submit an offer that meets the technical and cybersecurity requirements.