IT and telematics support and software licence procurement and renewal

Summary

The contract covers IT maintenance and technical support for the Federation of Municipalities and Provinces of Castilla-La Mancha (FEMPCLM), including its computers, servers, networks, software and other IT systems. The contractor must provide preventive, corrective and evolutionary maintenance; administer users and systems; support users; and provide secure remote access through a VPN. The contract also includes supplying, administering and renewing software licences, including Adobe Acrobat Pro for six workstations, ESET for 15 computers, Microsoft email and office software licences, and a 1.5 TB Acronis cloud backup service. The contractor must also manage web hosting for fempclm.es and provide an incident-management tool and remote-support solution. Preventive and evolutionary maintenance is capped at 50 working hours per year. Incidents must be answered and resolved within these maximum working-hour limits: normal priority, 4 and 48 hours; medium, 3 and 24 hours; high, 2 and 12 hours; and maximum, 1 and 10 hours. The procurement has one lot. The contract runs for four years, with one possible one-year extension. The base budget is €24,200 excluding VAT; the estimated value including possible changes and the extension is €35,090 excluding VAT. Price is the sole award criterion. Bidders must have the required legal and professional capacity and sufficient economic and technical capability. Registration in ROLECE, Spain’s official register of tenderers, is required, although proof of an application for registration is accepted. At least two IT specialists with the specified qualifications and experience must be assigned to the contract, and professional liability insurance with at least €200,000 cover must be maintained.