Procurement of a document management, customer service and electronic service portal platform

Summary

The Municipality of Leiria is procuring a two-year licence for an integrated document management, administrative case handling and electronic customer service platform, together with one year of data hosting starting on 1 January 2028. The contract also covers implementation, configuration, data migration, system integrations, training, a mobile application, maintenance and technical support. The procurement has no lots and has a maximum base price of EUR 352,187.50 excluding VAT.