Invitation to market dialogue: CRM renewal (Kanta services)

Summary

This is an invitation to a market dialogue, not a final tender submission. Kela is exploring a cost-effective SaaS-based CRM solution for its Kanta services, with the possible renewal of the related customer portal as part of the overall solution. The scope may include supplying and tailoring the CRM and/or portal platform, migrating the existing service, implementation and training, and maintenance and support. The current CRM has approximately 200 users, the portal approximately 5,000 users, and the service covers around 6,000 customer organisations. Interested suppliers must register by 23 September 2026 at 16:00 by emailing it.tarjouskilpailut@kela.fi with the subject “Kanta CRM-uudistus, ilmoittautuminen”.