Information request: Customer relationship management and customer service system for Helsingin Asumisoikeus Oy

Summary

This is a market consultation and information request, not a contract notice or an invitation to submit a tender. Helsingin Asumisoikeus Oy is gathering information about a new customer relationship management and customer service system. The planned solution should support the organisation’s customer management processes from sales and rental activities through customer service during occupancy, including service requests, contacts and partner tasks. It should serve internal users, residents, applicants, right-of-occupancy holders and external service partners; support case handling for customer service, housing, sales, fault reports, complaints, space bookings, alterations, invoicing and partner actions; and enable routing by request type, content and urgency. The solution is also expected to support multichannel services, process automation, artificial intelligence, reporting and data-driven management, integrations, role-based access and secure processing of personal data. Responses are due by 15 September 2026 at 10:00 UTC. The contracting authority does not commit to carrying out a subsequent procurement.