IT equipment and information systems maintenance service for Tecsal, S.A.

Summary

Tecsal, S.A. is procuring an integrated maintenance and support service for its computer equipment and information systems for 2027, with up to two separate one-year extensions. The work covers preventive and corrective maintenance; on-site user support and remote support when appropriate; administration of computers, printers, servers and networks; software and licence updates; backup and recovery management; cybersecurity; fault resolution; and IT advice. Services will be delivered at Tecsal, S.A.’s various sites. On-site response is required within 2 hours for urgent incidents and within 6 hours for other incidents. The contract also allows for the supply of replacement equipment and components when needed, subject to a separate annual cap of €10,000 excluding VAT and prior quotation and express authorisation by Tecsal, S.A. The annual base price for maintenance is €21,120 excluding VAT; the total first-year budget is €31,120 excluding VAT, or €37,655.20 including VAT. Bidders must demonstrate the required turnover and relevant past experience, provide the specified insurance and security certificates, and name a systems administrator and systems technician with the required qualifications and experience. The evaluation totals 100 points, and bidders must score at least 20.5 out of 41 for the technical memorandum to proceed. Bids must be submitted electronically through Vortal; subcontracting and variant bids are not allowed.