Second-level telephone information and assistance service for the Department of Care and Social Policies of the Provincial Council of Gipuzkoa

Summary

The Provincial Council of Gipuzkoa is procuring a second-level telephone information and assistance service for its Department of Care and Social Policies. The work includes receiving calls transferred from the general information line, identifying callers’ needs, providing information or transferring calls, and reporting on service activity and call volumes. The service operates on weekdays throughout the year, with capacity adjusted for peak demand and special campaigns. The contract runs for two years, with two possible one-year extensions; its estimated value is EUR 237,636 excluding VAT. The procurement is not divided into lots.