Printing bills and letters and sending electronic communications

Summary

The tender covers printing bills, PDF letters and debt notices for the water utility in Vilafranca del Penedès, as well as preparing and sending electronic bills and debt-collection messages by email or SMS. Depending on the service, the contractor must supply invoice paper and envelopes, print, fold and envelope documents, and deliver them to the contracted distributor. Electronic documents must include personalised messages and secure download links, with delivery tracking and reporting. The contract has one lot, runs for 3 years and may be extended by up to 2 years. Its estimated value is €168,652.80 excluding VAT; the three-year budget is €102,034.94 including VAT. Evaluation awards up to 50 points for price, 15 for automatically scored quality criteria and 35 for the technical solution. Bidders must demonstrate economic and technical capacity, submit the required technical and price proposals, and commit to providing adequate staff, equipment, information security and service continuity.