Maintenance and functional improvements of the CRTM web portal

Summary

This tender concerns an integrated service for CRTM portals maintenance, evolution and technological migration. It includes ongoing support to ensure continuity, evolution of the current portals (www.crtm.es, transparencia.crtm.es, aulatransportepublico.crtm.es), and migration from Umbraco on Azure to a Drupal-based platform deployed in a public cloud (AWS) with Kubernetes. The contract requires 24x7 support, monitoring and backup, accessibility (WCAG 2.1 AA) and security (ENS), and the provision of documentation, user training and knowledge transfer; a detailed migration plan and staff qualifications are required; service levels and penalties are defined in the tender documents.