Technical support for network devices for 36 months

Summary

The tender concerns 36 months of technical support for the contracting authority’s network security firewalls, specifically six Palo Alto PA-3220 devices, at three locations in Warsaw. The service must be delivered by the manufacturer or an authorized partner and include 24/7 incident intake, critical fault resolution within 18 hours, ordinary fault resolution by 17:00 on the next working day, software updates, repairs or replacement of equipment and components, on-site handling of storage media, and help-desk support. The bidder must have completed at least two network infrastructure technical-support contracts during the last three years, each worth at least PLN 150,000 gross. Experience may not be aggregated. The bidder must hold at least the second-highest manufacturer partnership level and provide the manufacturer’s confirmation by the contract-signing date. The bid must be submitted electronically in Polish, the price must be in PLN, and price is the only award criterion with a weighting of 100. The submission deadline is 23 September 2026 at 12:00.