Maintenance service for mobile applications and related tools of the Mobility and Sustainability Area

Summary

The tender concerns preventive, corrective and evolutionary maintenance of the mobile applications, APIs and information services used by Bilbao’s Mobility and Sustainability area. The contractor must also develop new mobile applications and provide specialist technical advice. The work includes fault diagnosis and repair, testing, documentation, deployment, coordination with other service providers and service transition at the end of the contract. The deadline shown in the notice is 13 October 2026. Participation requires a team consisting of a project manager, an analyst-programmer and a UX designer, each with a Level 2 university qualification under the Spanish MECES framework and at least five years of relevant experience. The project manager must have at least three years of maintenance or support experience. The contractor must also have suitable premises, technical equipment, software licences and a quality assurance system. Response and repair time limits apply, including a maximum response time of 24 hours, a three-hour maximum repair time for Level 1 incidents and one week for Level 2 incidents.