Tender detail
Service Request Management System
Summary
Botkyrka Municipality is procuring a service request management system for registering, processing and monitoring service requests, with traceability and statistics. The scope includes usage rights, implementation, business adaptation, integrations, data migration, training, support, maintenance and updates. The procurement is arranged as one lot, with an estimated value of SEK 13.4 million; detailed scope and requirements will be specified in the second stage.
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