AADIS Information System Support and Development Services

Summary

The tender seeks 36 months of support and development services for the Environmental Protection Department’s AADIS information system. Support includes continuous technical maintenance, handling user requests and incidents, monitoring system availability, updating documentation, and backup and recovery services. Required availability is 99.9% per month. Critical incidents must receive a response within 1 working hour and be resolved within 4 working hours; medium incidents within 4 and 24 working hours respectively; and minor incidents within 1 working day and 4 working days respectively. Development services will be ordered as needed, provisionally up to 54 hours over 36 months; the contracting authority is not required to purchase the full volume. Development work carries a 12-month warranty. The estimated budget is EUR 92,975.21 excluding VAT, or EUR 112,500 including VAT. Price is the sole award criterion. The monthly price for continuous support must not exceed EUR 3,000 including VAT, and the hourly development rate must not exceed EUR 82.50 including VAT. Bids must be submitted through the central procurement system in Lithuanian, with a signed offer, the European Single Procurement Document, and the required restrictive-measures and national-security declarations. The technical specification and draft contract set detailed requirements for system development, security, testing, documentation and transfer of source code to the contracting authority. Detailed qualification criteria and exclusion grounds are referred to in tender-document annexes that were not included in the supplied extracts.