RPA and Hyperautomation Maintenance and Support Service

Summary

The tender is for maintenance and support of Correos’ existing RPA and hyperautomation processes running on the UiPath platform. The work covers day-to-day operation and monitoring of automated processes, user support, incident resolution, corrective, adaptive, preventive and improvement maintenance, and documentation. Development of new automations, addition of new functionality, and supply or management of licences are excluded. Critical incidents require 24/7 availability; routine services run on working days from 08:00 to 18:00, and justified technical work may need to be performed outside normal hours. The initial contract term is 13 months, with one possible extension of up to 3 months. The estimated value including the possible extension is €168,125 excluding VAT; the budget including tax is €162,745. The contract is not divided into lots. Bidders must demonstrate annual turnover of at least €168,125 in one of the last three financial years and a value of at least €117,687.50 for similar services performed in the highest-volume year of the last three years. A valid certificate of conformity with Spain’s National Security Framework (ENS), or a basic-category declaration, is required. The required team comprises a project manager/service lead at 0.5 FTE with at least 3 years’ experience and two hyperautomation specialists, each at 100% allocation with at least 2 years’ experience. The team’s technical capability must include, among other technologies, UiPath, MuleSoft, AWS, Appian and Azure AI. Offers are assessed on best value for money: price accounts for 70% and automatically evaluated technical criteria for 30%; at least 15 of the 30 technical points are required to remain in the award procedure.