Continuous support and maintenance for critical technological infrastructure (CP 50/2026)

Summary

The tender covers continuous technical support and maintenance for SIMAR’s critical technological infrastructure for 36 months. The equipment includes three Lenovo ThinkSystem SR630 servers, one Lenovo DE4000F storage system, two Mellanox SN2010 network switches and two Lenovo Ethernet switches, together with all hardware, firmware and software components required for their operation. The contractor must provide round-the-clock support, fault diagnosis and resolution, preventive and corrective maintenance, replacement parts, firmware updates, escalation to the manufacturer, and service-level reporting. Minimum requirements include service availability of at least 99.9% and on-site technical intervention within 4 hours; the response time for critical incidents stated in the tender must not exceed 4 hours. The maximum budget is EUR 35,000 excluding VAT. Price is the sole award criterion. Bidders must quote both an annual price and a total price for the three-year period and demonstrate the required technical capability, certifications and Lenovo support arrangements. The tender deadline is 12 October 2026 at 18:00. Variant tenders and a tender guarantee are not permitted.