Application Support and Corrective Maintenance for the ServPort ITSM Tool from ServiceNow Used by ESPAP

Summary

The tender concerns application support and corrective maintenance for the ServPort ITSM tool from ServiceNow, used by ESPAP. The contract has a base value of EUR 170,000 excluding VAT, no lots, a maximum duration of two months and no renewal. Services must include specialist application support, incident and problem resolution, official manufacturer support, patches, updates, releases, technical documentation and support-request management. The contract may be performed at ESPAP premises in Alfragide or Lisbon, or remotely. The deadline for submission is 17 September 2026 at 23:59, proposals must remain valid for 66 days, and variants are not allowed. Price is the only award criterion; in the event of a tie, a public draw is used. The successful provider must meet the specified Portuguese-language support-centre and service-level requirements, comply with data-protection and information-security rules, and obtain prior approval for subcontracting.