Debt collection and enforcement services

Summary

The tender concerns the collection of Gemeente Veendam’s tax claims and other claims in the social affairs and business operations fields, from amicable payment processes through enforcement of court decisions. It is a framework agreement with one supplier and an estimated value of EUR 2,300,000 excluding VAT. The agreement starts on 15 January 2027 and runs until 14 January 2029, with an option for the contracting authority to extend it unilaterally twice for one year each. The bidder must provide all three fields as one integrated service, demonstrate the required debt collection experience and qualified personnel, and guarantee nationwide coverage across the Netherlands. For tax and social claims, first contact with the debtor must generally take place within two weeks and the collection process must be completed within three months. Tenders must be submitted electronically by 28 September 2026 at 10:00. Price carries 25% and quality 75% of the evaluation; quality is assessed using an action plan based on the specified cases.