Service for managing and mediating neighbourhood and community conflicts in Etxebarri

Summary

The tender covers prevention, management and mediation of neighbourhood and community conflicts in the municipality of Etxebarri. The service must be free for participants, voluntary, confidential and impartial, and will mainly be delivered at the municipal social services premises. The work includes receiving and assessing conflicts, designing and conducting mediation processes, preventive and training activities, community engagement, reporting and cooperation with municipal services. The contract runs for two years and may be extended by a further two years. The service volume is six hours per week, consisting of four hours for client-facing work and two hours for coordination. Tenders must be submitted electronically by 28 September 2026. Award criteria include price, staff replacement capacity, the option to add one service hour per week without increasing the price, and the number of women directly involved in service delivery.