Communication platform CS

Summary

The tender concerns the delivery, implementation, migration and management of a nationwide communication platform for BVO NL. The platform must combine office telephony and contact centre functionality in one integrated cloud-based solution, closely aligned with Microsoft Teams and the existing IT environment. A supplier must be able to provide telephony, contact centre routing, queues, reporting, monitoring, integration and support. The first user group must go live by 1 April 2027, and the contract starts on 1 December 2026. The estimated value is EUR 1.75 million excluding VAT over the maximum term. Participation requires registration in the trade register, proof of financial standing, professional liability insurance, relevant references, ISO 9001:2015 or equivalent quality management, and where needed ISO 14001 or equivalent environmental management. The tender also includes detailed exclusion grounds, Russian-entity restrictions, and mandatory submission of the UEA and reference form.