Teams Phone System with KCC and omnichannel solution

Summary

The tender concerns a Microsoft Teams phone solution with a customer contact centre and a possible omnichannel solution for Solido and its participating organisations. The winning bidder must plan and manage implementation, migration, number porting, integrations, training, user support, and later second-, third- and fourth-line support. This is a restricted procedure with one framework agreement, lasting 4 years plus 2 optional extension years. The award split is quality 70 and price 30. Up to 5 candidates may be shortlisted, but only one bidder will be awarded the contract. The bidder must submit the UEA, trade register extract, GVA, tax compliance statement, Russian ties declaration, references, insurance evidence, auditor’s report, and ISO 9001 and ISO 27001 or equivalent evidence. Social Return is set at 2% of the contract value. The exact requirements and any updated thresholds must be checked in the official tender documents and clarification notes.