Acquisition of a resource planning solution

Summary

GIE Alliance Professionnelle is procuring a single SaaS-based resource planning solution for its customer relations centres under a framework agreement with a three-year duration and an estimated total value of EUR 250,000. The contract covers analysis of each centre’s technical prerequisites, hosting, interfaces with members’ HR tools, solution maintenance, user assistance and support, training, and transition services. The framework agreement comprises one lot and may be awarded to up to six operators.