Support Systems Maintenance and Further Development

Summary

The restricted procedure concerns IT expert services for maintaining and further developing support systems used in emergency call-centre operations. The systems operate in secure public-administration environments with security classifications TL III and TL IV. The contract is planned for four years, with the target start in January 2027. The estimated, non-binding volume is approximately 1,280 person-days: 480 person-days for maintenance and 800 person-days for development work. The application deadline is 12 October 2026 at 09:00 UTC.