Customer Information System as a SaaS Service

Summary

The tender concerns the procurement of a customer information system and related ongoing services for the City of Rovaniemi, primarily for employment services and Business Rovaniemi. The contract will run for three years from signature, and the contracting authority may extend it indefinitely but is not obliged to do so. The estimated value is EUR 250,000, and the tender submission deadline is 15 October 2026 at 20:59 UTC. Bidders must review the functional, service, security, personal data processing, confidentiality, service-level and usability requirements set out in the tender documents and submit the required pricing information and other tender appendices.