Travel agency services for the Region of Murcia’s 2026 multisector trade mission to Australia

Summary

The contract covers travel services for the Region of Murcia’s participation in a multisector trade mission to Australia, taking place from 27 November to 6 December 2026. The travel agency must arrange flight bookings and tickets, accommodation with breakfast, airport and local transfers, travel insurance and visas, and an event room if required. Services are planned for up to 12 people, including flights, accommodation and ground transport to Melbourne, Mildura and Sydney. The work also includes changing or cancelling bookings, handling travellers’ requests, flight check-in and boarding passes, resolving incidents, and submitting a report at the end of the trip. A free 24-hour emergency service must be available during travel, and requests must be answered within 24 hours. The maximum estimated budget is €94,800 excluding VAT and €114,708 including 21% VAT. This is a ceiling based on unit prices: only services actually delivered will be paid for, and use of the full budget is not guaranteed. Price carries up to 60 points, while insurance cover, the number of flight stopovers and offered additional services carry up to 40 points. The airline-ticket management charge must not exceed 10%, and other unit prices must remain within the ceilings stated in the tender documents. Bidders must demonstrate annual turnover of at least €142,200 and the required relevant experience; the detailed requirements and evidence are set out in the suitability criteria. The contract runs from signature until 12 December 2026 at the latest, with no extension. The contract is not divided into lots.