Comprehensive maintenance of ultra-low-temperature refrigeration equipment and spare-parts supply

Summary

The tender covers comprehensive maintenance of 30 ultra-low-temperature freezers operating from -20°C to -86°C, together with the supply of spare parts needed for maintenance, at the Biology Department of the Guardia Civil Criminalistics Service in Madrid. The contract runs from 1 October 2026 to 30 September 2028, or for 24 months from the day after signature if signed later. The work includes monthly preventive maintenance (24 visits in total), calibration, fault diagnosis and repair, and replacement of parts when needed. Breakdowns must receive a telephone response within two hours and an on-site visit and repair within three hours, 24 hours a day throughout the year. Repairs carry a minimum 24-month warranty. The estimated total contract value is €136,011.14 excluding VAT and €164,573.48 including 21% VAT. Price accounts for 80% of the evaluation, improved telephone response time for 10%, and improved on-site repair time for 10%. The bidder must price every listed spare-part item, with no unit price exceeding the stated ceiling. Participation requires meeting the turnover and comparable-service experience thresholds or proving the permitted alternative classification. Technicians must be trained for the equipment, and the company’s procedures must be certified to UNE-EN ISO 9001 and UNE-EN ISO 14001. Bids must be submitted electronically.