Technical specifications for the supply of software for online issuing and selling tickets for Puçol House of Culture performances

Summary

The tender concerns the supply of software for the online issuing and sale of tickets for Puçol House of Culture performances, including loyalty, analytics and interpretation tools for audience usage data. The supplier shall provide software for ticket management across online (web and mobile) and on-site channels (box office, kiosk), integration with the municipal payment gateway, access control software, and direct marketing tools with audience segmentation. The system must support multi-language presentation (Valencian and Spanish), integration with social media, and automated refunds in case of cancellations. It shall include technical support, maintenance and incident response (critical incidents within 1 hour on weekends; other incidents within 24 hours), and a public-facing help channel. The software must be ICAA-certified, allow customization of ticket designs and seating plans, and enable real-time reporting and data handling. Data ownership of the audience data resides with the City of Puçol, with the supplier acting as data processor under RGPD, prohibiting data monetization. The City will manage revenues and payments; the supplier will receive a fixed monthly fee for software licenses and services. The contract duration is one year with possible extensions, and the procurement aims to simplify procedures, reduce bureaucracy and increase efficiency in cultural contracting.