Support service for the citizen service queue-management application and related services of Torremolinos City Council

Summary

The tender covers a 24-month service for comprehensive maintenance, technical support, hosting, licence or usage-right continuity, and integration of Torremolinos City Council’s existing queue-management and appointment-booking system. The service must maintain the ENCÓLATE and CITA PREVIA applications, existing data, calendars, configurations, ticket dispensers and display screens; migration to another platform, new implementation and general equipment renewal are excluded. The estimated value is EUR 7,248.00 excluding VAT and EUR 8,770.08 including 21% VAT. Price is the only award criterion and carries up to 100 points. The tender is submitted electronically in one signed file. The deadline shown in the notice is 28 September 2026. The supplier must provide the required registration, technical authorisation, insurance, responsible declaration, economic offer and descriptive technical offer. It must provide support from 08:00 to 15:00 on working days, meet the stated response and resolution targets, preserve data and configurations, maintain backups and restoration capability, comply with data-protection and information-security rules, and return or export the municipal data at the end of the contract. No extension or price review is foreseen.