Provision of telephone services for Girona Emergency Coordination Centre 092

Summary

The tender covers a 24/7 telephone service for Girona Municipal Police's Emergency Coordination Centre 092 at Bernat Bacia 4. The service includes receiving and managing calls, providing basic information, entering data, forwarding requests requiring police action to police officers, and resolving queries that do not require police intervention. The initial contract term is 2 years from 1 November 2026 or the day after contract signing, with two possible consecutive one-year extensions. The estimated contract value is EUR 1,324,617.58 excluding VAT and the base tender budget is EUR 728,539.67 including 21% VAT. The bidder must ensure uninterrupted service, required staffing and replacements, training, compliance with quality indicators and submission of the tender in three electronic sections. The submission deadline is 13 October 2026.