Systems administration and development support services for Madrid City Council IT (3 lots)

Summary

The procurement covers specialised administration of Madrid City Council's digital infrastructure and services in three lots: digital platform infrastructure administration, service monitoring and operations, and an office for overall service management. The contract lasts 38 months, with a possible extension of up to 22 months; the estimated total value is EUR 38,565,751.96 excluding VAT and the total tender budget is EUR 26,998,379.09 including VAT. Bids may be submitted for all lots, but a bidder may be awarded no more than two lots, and Lot 3 cannot be awarded to the same bidder as Lot 1 or Lot 2. Participation requires lot-specific turnover and experience, the required operating centres and qualified personnel, guarantees and a compliant four-part bid. Evaluation covers technical quality, the service management plan, price and service-level improvements; bidders must obtain at least 32.50 of the 65 available quality points.