Customer survey system

Summary

The Municipality of Halmstad is procuring a web-based digital service to monitor residents’ experiences after they contact the municipal contact centre or other municipal services using the service. Feedback is to be collected through telephone, email, chat and in-person visits. The service must collate and present results, enable the municipality to track overall satisfaction, and support analysis, coaching of individual employees and teams, and reporting in a single interface. It should also provide employees with automated reflections and suggestions for improvement based on the collected data. The estimated total contract value is SEK 3,000,000. Bids must be submitted electronically and remain valid for five months. Electronic invoicing is required during contract performance. Check the tender documents for the precise participation and qualification requirements.