Supply and Implementation of a Customer Relationship Management System

Summary

The tender concerns the implementation of a cloud-based Customer Relationship Management (CRM) system as a SaaS solution for structured and long-term relationship management. The scope includes CRM software and licences, system configuration and implementation, integrations with existing systems, migration of data from existing solutions, system and integration documentation, user and role-based training, and support and maintenance under defined service levels (SLA). The estimated contract value is EUR 2,000,000, and the submission deadline is 3 September 2026.