Customer Satisfaction Survey 2026

The bidder, its management, administrative or supervisory board members, and persons authorised to represent or control it must not have been finally convicted within the last five years of participation in a criminal organisation, corruption, fraud, terrorism-related offences, money laundering or terrorist financing, child labour or other forms of human trafficking. An exclusion ground may also apply where a disqualification period imposed by a court judgment is still in force. Where relevant, the bidder must provide details of the conviction and describe any measures taken to restore its reliability. The bidder must not have breached its obligations to pay taxes or social security contributions. The bidder must also not have breached obligations relating to employing a foreign national staying in Estonia without a lawful basis, nor may contract award violate an international or Estonian sanction. In cases involving tax or social security debt, the bidder must consider that debt below EUR 100 or rescheduled tax debt may be treated differently under the applicable rules; the exact position must be checked in the procurement documents and applicable legislation.

During the three years preceding publication of the contract notice, the bidder must have properly completed at least two customer satisfaction surveys, reputation surveys or other similar survey projects. Each survey must have involved a sample of at least 50 companies and must have included data collection, analysis of the results and reporting. For each reference survey, the bidder must provide at least the client’s name, the contract or project title, the period of performance, a brief description, the sample size and the contact person’s details. Experience gained as a member of a consortium or as a subcontractor is accepted only if the bidder proves its actual participation in providing the service. The procurement passport does not set out a turnover, financial capacity or specific team requirement. The bidder must submit a compliant bid in the form and price structure specified in the tender documents. Conditional bids are not permitted. Where relevant, an equivalent solution must be described and supporting evidence of compliance must be included. For a consortium bid, a power of attorney for the consortium members must be submitted. The bid must identify any trade secrets and explain their classification; the bid price and numerical figures relevant to evaluation may not be classified as trade secrets. The bidder must confirm that it will not use subcontractors or suppliers covered by the Russian sanctions restrictions for more than 10% of the contract value.