Evolutionary Maintenance and Technical Support Services for the Navia Application

Summary

The tender covers three years of evolutionary maintenance and technical support for the Navia application used by Águas do Tejo Atlântico. The work covers the authority’s application modules and 74 mobile licences, as well as the archive modules for the SANEST and SIMTEJO instances. The supplier must maintain reliable operation, provide updates and preventive and corrective maintenance, and carry out further development when required. The Navia mobile application for Android must be made available through Google Play. Support must be provided by technicians certified by the owner of the Navia application rights, 24 hours a day, seven days a week. Each year, the supplier must provide 12 days of on-site support and 120 hours of remote support. Maximum response and resolution times depend on incident severity: 1 hour and 2 days for critical incidents, 4 hours and 5 days for high-impact incidents, and 12 hours and 28 days for low-impact incidents. The contract runs for 3 years and has a ceiling of EUR 147,870 excluding VAT. Price is the sole award criterion, and the lowest total-priced bid will be selected. Bids must be submitted through the AcinGov platform by 23:59 on 8 October 2026. Required attachments include the declarations accepting the tender documents, the price proposal, the unit-price list in Excel and PDF formats, proof of the signatory’s authority, and a declaration of SME status. Bids must be in Portuguese and bear a qualified electronic signature; they must remain valid for 66 days. Further participation conditions and required documents are set out in the tender documents.