Acquisition of technical support for the data network infrastructure

Summary

The procurement concerns the acquisition of technical support for the data network infrastructure of the Assembly of the Republic (parliament of Portugal) for a 36-month period. It includes three pricing components: up to 95,000 EUR for manufacturer hardware/software support, up to 35,000 EUR for equipment support, and up to 30,000 EUR for 300 hours of technical advisory services (max 100 EUR/hour). The total base price is 160,000 EUR excluding VAT for the 3-year term. Proposals are to be submitted via the ACIN platform by 15 October 2026 23:59 and remain valid for 120 days. The tender requires DEUCP documentation and proof of Cisco Preferred Networking Partner status. The contract includes a 24x7 support arrangement with initial 15-minute response to critical incidents and On-Site response within 4 hours. Explanations and Annex I – Technical Specifications are available in the tender.