Renewal of online and offline ticketing and cashier system Kunstmuseum Den Haag

Summary

The tender concerns the renewal of the online and offline ticketing and cashier system for Kunstmuseum Den Haag. The supplier will deliver, implement, manage and develop a SaaS ticketing and cashier system, including rental hardware (cash registers, scanners and peripherals). The solution must feature open, standard interfaces for integration and support links to other systems. The contract covers three locations/brands: Kunstmuseum Den Haag, Fotomuseum Den Haag, and KM21. The go-live is planned for the second quarter of 2027. The contract term is four years with the possibility of two extensions of two years each. The work includes delivery, implementation, management, support and further development. Detailed requirements are described in the Programma van Eisen and other tender documents.