Temporary staff for Customer Contact Center (up to scale 8)

Summary

The tender concerns hiring temporary staff for the Customer Contact Center (KCC) up to scale 8, with a fixed flex pool of 6–10 personnel. The contract is a framework agreement with an initial two-year term and up to three one-year extensions, for a maximum of five years. The estimated total value is €1,250,708.25 (excl. VAT). Primary duties include telephone customer contact; burgerzaken (counter services) may also be involved. The contract requires BRP data handling and includes Social Return obligations of at least 5% of contract value. Tender documents are managed via TenderNed. Awarding is based on the best price-quality ratio (60% quality, 40% price). Qualification references and proofs (E1–E4) are required as detailed in the tender documents.